Omnisend vs Customer.io

Omnisend remains an ecommerce email and SMS automation platform, but the visible work has shifted to the Partner Portal: templated accounts, access management, and workflow copying across accounts. Alongside that, segmentation gained Total Spent and AOV filters, and a Blotout EdgeTag integration adds server-side event capture for automations that browser pixels miss. The core campaign builder is stable; the surrounding operator layer is where the changes are landing.

The Partner Portal releases stack into a coherent argument: build once, replicate across client stores. Templated accounts, cross-account workflow copying, and per-member access control are the three pieces an agency needs to run dozens of merchants without rebuilding each one. Read together, Omnisend is moving from a single-store SMB tool toward a platform operated on behalf of merchants rather than by them.

Expect the agency layer to keep filling in — cross-client reporting or billing roll-ups are the obvious gaps once templating and access control exist. The segmentation and tracking work suggests a parallel push on data fidelity, but the entries don't yet show which of the two gets priority.