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Customer.io

MKT AUTO
Velocity8.8

Customer.io is widening what a journey can express and where its agent can be reached.

journey-builderconditional-logicai-agentmessaging-channelsrate-limiting
◆Current state
Two threads run side by side. The automation engine keeps gaining expressiveness: per-channel rate limits in early August, and now a Wait Until block that accepts multiple delays, time windows, and And/Or/nested condition groups. Separately the AI agent moved into Slack, while messaging reach grew with transactional WhatsApp and support for multiple mobile apps in one workspace.
◆Where it's heading
The Wait Until change is the clearest read on where the builder is heading: logic that previously needed a chain of wait steps now collapses into one block, which makes journeys shorter and harder to misread. Paired with rate limits and the wait-before-continuing option, timing and pacing are becoming first-class controls rather than things you assemble from primitives. The agent work runs on a separate track, pushing the product into tools people already sit in.
◆Prediction
Expect the nested And/Or condition model to spread from Wait Until into other branching actions, since the release describes grouping as a property of the path rather than of that single block.

◆Recent moves

  1. 21d ago

    Chain multiple delays together in a single Wait Until block

    Wait Until now takes one or more delays, including time windows, and supports And, Or and nested groups within a path. Journeys that previously needed a chain of wait steps collapse into a single block.

    View source ↗
  2. 23d ago

    Send transactional WhatsApp messages

    Transactional WhatsApp through the API, covering order confirmations, appointment reminders and verification codes. Extends the transactional surface to a channel that previously meant a broadcast path.

    View source ↗
  3. 26d ago

    Support in-app messages for multiple mobile apps in the same workspace

    In-app messages can now target chosen apps and platforms inside one workspace, retiring the page-rule workarounds and split workspaces teams used to keep messages out of the wrong app. It requires an SDK update, and consolidating existing workspaces means waiting for device adoption first.

    View source ↗
  4. 29d ago

    Use Customer.io AI in Slack

    ⚡ SPARK

    The AI agent becomes reachable from Slack, where campaign discussion already happens. It is the sharpest example of the second thread in this window: the agent moving out to where the work is discussed rather than waiting inside the product.

    View source ↗
  5. 1mo ago

    Design Studio: new and improved canvas editing experience

    Canvas editing in Design Studio gains slash commands, navigation and resize shortcuts, and dragging from anywhere on a component rather than the handle alone. Editor ergonomics on an existing surface.

    View source ↗
  6. 1mo ago

    Control how fast your automations send messages

    Per-channel rate limits for automations and API-triggered broadcasts, with an option to wait for delivery before advancing a journey. Part of the same pacing thread the Wait Until change extends.

    View source ↗