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Soon

HR
Velocity0.0

Soon is rebuilding its auto-scheduler and AI assistant on a steady SMB-to-enterprise track.

workforce-managementai-assistantauto-schedulerscimintraday-staffingenterprise-readiness
◆Current state
Soon ships small, focused workforce-management releases roughly every two to four weeks. Recent work centers on the auto-scheduler (Activity Scheduler V2 with intraday and baseline-aware logic) and the AI assistant (v2 with real-time schedule insights), alongside table-stakes enterprise features like SCIM directory sync, SLA/AHT lines on workload graphs, and a file-upload path for converting outside schedules into Soon schedules.
◆Where it's heading
Three threads run in parallel. The scheduling engine is being matured — V2 of both Activity Scheduler and the Intraday Solver — to handle real contact-center constraints. The AI assistant is being made reliable enough to lean on for live schedule queries. Enterprise readiness is being filled in (SCIM, account setup, deletion flows). Each release is small, but the direction is consistent.
◆Prediction
Expect the AI assistant and the scheduler to converge — natural-language scheduling moves rather than just queries. Continued enterprise-feature buildout (audit logs, SSO refinements, role granularity) is likely as Soon competes for larger contact-center accounts.

◆Recent moves

  1. 2mo ago

    AI Assistant v2

    AI Assistant v2 is more reliable on complex tasks and now pulls real-time insights from the schedule. Useful uplift but framed as v2 polish, not a directional pivot.

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  2. 3mo ago

    Activity Scheduler V2

    Activity Scheduler V2: intraday and baseline-aware, with Best-effort vs Must-meet rules, duration filters, concurrency caps with fixed headcount and gap-time guardrails. The most operationally significant scheduler upgrade in the window.

    View source ↗
  3. 3mo ago

    Time Request

    Employees can now request time changes through Soon. Small workflow primitive that fills a long-standing gap in shift management.

    View source ↗
  4. 5mo ago

    Shift Plan Generator Upload File

    Shift Plan Generator can ingest CSV, XLS, PDF or image files of an existing schedule and convert them to a Soon schedule. Notable as an AI-assisted onboarding shortcut, though scoped to the schedule import path.

    View source ↗
  5. 5mo ago

    SLA/AHT, Account Setup & Deletion

    Workload graph supports SLA and AHT data lines, plus simpler new-user account setup and clearer delete flow. Quality work for contact-center customers tracking service levels.

    View source ↗
  6. 6mo ago

    Directory Sync (SCIM)

    SCIM directory sync arrives for enterprise teams alongside account-settings polish and a deactivated-user email fix. Table-stakes enterprise plumbing rather than a directional move.

    View source ↗