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Lime Connect

CRM
Velocity5.0

Lime Connect transcribes voice messages and lets workflow inputs be skipped.

customer serviceai agentsworkflowsvoiceeu hosting
◆Current state
Lime Connect ships weekly releases centred on Connect AI, its AI agent and operator copilot, with recent work on AI involvement metrics, rating AI actions and handing email threads back to the agent. The 5 November release is smaller: optional workflow inputs get a skip button, operators can limit email alerts to their own unread messages, and voice messages and audio uploads are now transcribed.
◆Where it's heading
AI agent features still lead, with a Voice Agents alpha and EU-hosted models in testing, while Workflows and the operator dashboard get steady practical fixes. Transcription feeds audio into the same text pipeline the AI agent already reads.
◆Prediction
Expect transcription to be wired into Connect AI so the agent can answer voice messages, and further EU hosting steps.

◆Recent moves

  1. 4d ago

    Workflow skip buttons and voice message transcription

    A small release: optional workflow inputs can be skipped, operators can narrow email alerts, and voice messages and audio uploads are transcribed. Transcription is the useful piece, since it puts audio in front of the AI agent as text.

    View source ↗
  2. 11d ago

    Focus on AI and small fixes (Release on October 29th, 2026)

    Shows the share of AI involvement on the home screen and conversation list, lets AI agents reuse system actions for knowledge search, and hands continued email threads back to the AI agent. It makes AI handling measurable, which suits a product where the agent is the default responder.

    View source ↗
  3. 17d ago

    Improvements in different product areas (Release on October 22nd, 2026)

    Operators can now rate AI actions, not just messages, and Workflows gain a set_locale function. Rating actions extends human oversight to what the agent does, not only what it says.

    View source ↗
  4. 28d ago

    New backups, features for Workflows, Connect AI and more (Release on October 16th, 2026)

    Starts a Voice Agents alpha in 18 languages, moves backups from AWS S3 to Scaleway in France, and begins testing European-hosted AI models. Voice expands the AI agent beyond text, and the hosting moves position the product for EU buyers wary of US providers.

    View source ↗
  5. 1mo ago

    Send and receive files via Workflows and more Workflow and channel news (Release on September 24th, 2026)

    Adds Universal Commerce Protocol support for Connect AI, WhatsApp conversations without a phone number, and file send and receive in the Workflows API node. UCP is the notable piece: it gives the agent a standard route into commerce actions.

    View source ↗
  6. 2mo ago

    AI and channel enhancements (Release on September 11th, 2026)

    The AI agent stops replying to every message when a contact sends several in a row, and WhatsApp templates get a preview. A small change that makes the agent feel less robotic in chat.

    View source ↗