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Less Annoying CRM

CRM
Velocity0.0

Less Annoying CRM keeps shipping the small stuff users have asked for, and one big workflow piece.

small-business-crmworkflow-automationincremental-shippingformszapier-integrations
◆Current state
LACRM is in steady customer-driven iteration mode — task customization, rich text fields, undo on destructive actions, twelve small requested features in a single release. The standout from the past six months is automations, which finally gives the product a workflow primitive comparable to higher-end CRMs without abandoning its simplicity-first positioning.
◆Where it's heading
The product is broadening from contact management into light workflow tooling — automations, update forms, deeper Zapier hooks — while continuing to invest in the unglamorous quality-of-life work (relative date filters, undo merge, group search). It is positioning against feature-rich competitors by being the CRM that respects the user's time, not by matching feature surface area.
◆Prediction
Expect automations to grow more triggers and conditions over the next quarter, especially around forms and pipeline movement, since the foundation just landed and Zapier integration coverage is being filled in. The next user-visible bet is likely a reporting or dashboard improvement, since visibility hasn't moved while the workflow surface has.

◆Recent moves

  1. 1mo ago

    Workspace task customization: see future tasks and other users' tasks on the workspace

    Workspace task views are now configurable by timeframe and assignee. A focused customization improvement that reflects LACRM's pattern of shipping requested controls rather than redesigning the surface.

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  2. 1mo ago

    Rich Text for Text Area Fields

    Custom text area fields gain optional rich-text formatting with a toolbar. Modest but useful for teams that document calls and meeting notes inside contact records.

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  3. 2mo ago

    Undo Merge Button

    Undo Merge restores two contacts after an accidental merge from the record's history. A safety improvement that fits the product's unhurried, mistake-tolerant tone.

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  4. 2mo ago

    Twelve user-requested CRM features shipped in one release

    A bundle of twelve user-requested features, including group search, address-label customization, and similar long-running asks. Reads as a quarterly debt-paydown release rather than a directional move.

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  5. 4mo ago

    Improved date filtering

    Date filters now accept relative ranges (last week, next quarter) and update automatically when bookmarked. Modest but high-impact for sales teams that rely on saved filter URLs as their daily worklists.

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  6. 4mo ago

    New option to delete the contacts associated with a company record

    Deleting a company now offers cascade-deletion of associated contacts. A small affordance for cleanup, no broader implications.

    View source ↗