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Envoy

HR
Velocity5.0

Envoy is methodically extending its visitor core into a workplace ops platform.

visitor-managementworkplace-operationsaccess-control-integrationsemergency-notificationsaudit-trailsadmin-tooling
◆Current state
Envoy's visitor management product remains the center, and the last six weeks have layered workplace-operations features around it — desk move requests, an Integrations Health Dashboard, expanded emergency notifications, and a fallback-printer config. New access-control integrations with Rhombus and Prism connect visitor sign-in to building operations and mobile credentialing. Audit trails and incident timelines show up as recurring themes.
◆Where it's heading
Visitor management is the entry point, but admins now get audit logs, integration health, incident timelines, and links to physical access control. Envoy is climbing the workplace stack toward operations and compliance, not just front-desk. The cadence is steady and incremental rather than category-redefining, with no single release that pulls the roadmap in a new direction.
◆Prediction
Expect more depth on the workplace-ops side — additional building/access-control integrations and richer admin tooling for emergency notifications, with audit trails as a recurring theme. A unified workplace dashboard tying visitors, desks, and incidents would fit the arc.

◆Recent moves

  1. 5d ago

    Send follow-up messages within an incident

    Emergency Notifications now supports threaded follow-ups inside a single incident record with per-message delivery tracking, and exports include the full timeline. Extends Envoy's push to make incident comms audit-ready, not just delivery-tracked.

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  2. 5d ago

    Employee desk move requests

    Employees can now submit desk-move requests directly into a Move Queue for admin review and approval. Another step toward Envoy owning more of the day-to-day workplace operations layer beyond visitor sign-in.

    View source ↗
  3. 5d ago

    Set custom intervals for visitor reminder emails

    Visitor reminder emails now support 24/48/72-hour intervals instead of the fixed 24-hour default. Small configurability tweak with no architectural implications.

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  4. 5d ago

    Integrations Health Dashboard

    A new dashboard gives workplace admins a real-time view of integration health and self-serve troubleshooting. Reduces support load and signals Envoy treating its integration surface as a first-class admin product, not just a feature list.

    View source ↗
  5. 5d ago

    ID scanning improvements

    ID capture at the kiosk now provides live feedback during front/back image capture to prevent unusable scans. Workflow polish on the visitor sign-in surface that touches Envoy's most-used path.

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  6. 19d ago

    Prism by Building Engines integration

    New integration syncs Envoy visitor access with Prism's building operations platform automatically. Continues Envoy's expansion into building ops and access control adjacent to physical security.

    View source ↗