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Document360

COLLAB
Velocity5.0

Document360 opens its knowledge base wider: per-user Zendesk sign-in, feedback APIs and MCP.

knowledge baseai assistantintegrationsmcpdocumentation
◆Current state
Document360 ships a knowledge-base release almost every week. 12.11.1 lets Zendesk agents sign in with their own accounts, exposes article and Eddy AI feedback through new API endpoints, and extends MCP. The October releases added Eddy AI summaries of version differences and source citations in AI answers.
◆Where it's heading
The product is making its content and AI signals available to other tools: help desks, APIs and AI clients through MCP. Eddy AI keeps getting review and trust features rather than new generation features.
◆Prediction
More MCP tools and integrations with support desks are the likely next releases, on the weekly cadence.

◆Recent moves

  1. 12d ago

    Document360 12.11.1: per-user Zendesk sign-in, feedback APIs, MCP

    Zendesk agents now sign in to the Document360 app with their own accounts, new API endpoints expose article and Eddy AI feedback, and MCP capabilities expand. Per-user permissions in Zendesk close a real access gap.

    View source ↗
  2. 19d ago

    12.10.2: Eddy AI version summaries and Engage dashboard

    12.10.2 lets Eddy AI summarize the differences between any two article versions, so reviewers see what changed before reading the highlights. It also adds a central Engage dashboard for reusing and translating guides and videos, plus custom feedback options and widget link controls.

    View source ↗
  3. 1mo ago

    October - 12.10.1

    12.10.1 adds source citations to Eddy AI chatbot answers, hiding private sources behind a generic label, and puts all SSO methods in one setup flow. Citations follow September's unanswered-query analytics in the same direction: making the chatbot's answers checkable rather than adding new AI surface.

    View source ↗
  4. 1mo ago

    12.9.3: Drive file renaming and Eddy AI email escalations

    Document360 12.9.3 ships Drive file renaming without breaking existing references, email routing for Eddy AI ticket escalations, Drive asset insertion in AI capture, and clearer content access inheritance indicators. Solid polish across file management and AI chatbot escalation flows, continuing the steady Eddy AI build-out.

    View source ↗
  5. 1mo ago

    12.9.2: article archiving, link expiry, new MCP tools

    12.9.2 adds article archiving (clean removal from search/AI without deletion), private link expiry controls, and two new MCP server tools — full-text search and article listing with regex support. The MCP expansion is the most meaningful piece: it widens the programmatic surface that AI agents can use to query documentation.

    View source ↗
  6. 2mo ago

    September 12.9.1: Eddy AI analytics expose unanswered query patterns

    12.9.1 introduces Advanced Eddy AI Analytics — tracking answered vs. unanswered queries with reasons for the gaps (content gap, out-of-scope, query interpretation failure). This gives knowledge base managers data to close documentation holes that the AI is already hitting.

    View source ↗