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Desk365

SUPPORT
Velocity5.0

Microsoft Teams-native customer support helpdesk

www.desk365.io ↗

Desk365 ships steady bi-monthly helpdesk updates, with asset management now the throughline.

helpdeskasset-managementmicrosoft-teamsitsmapiautomation
◆Current state
Desk365 is a Microsoft Teams-centric helpdesk shipping on a predictable bi-monthly cadence. Recent releases center on asset and software management, plus incremental workflow additions — survey response notifications, ticket search, permissions, multilingual agent portal, and two new ticket import API endpoints. Most of what its feed publishes, however, is marketing and educational content rather than product changes.
◆Where it's heading
The product work is trending toward IT asset management and API extensibility, nudging Desk365 beyond basic ticketing into broader ITSM territory. Each release bundles one larger theme — assets this quarter — with several smaller conveniences. Note the low signal-to-noise in the feed: most posts are SEO and thought-leadership, so any cadence-based velocity overstates how much is actually shipping.
◆Prediction
The next bi-monthly release will likely deepen asset and software management and extend the import/export API surface, continuing the AI and automation thread flagged in the Q2 roundup.

◆Recent moves

  1. 3d ago

    A Quarter of Desk365 Product Updates

    A retrospective bundling Q2's five releases — asset management, security, AI, search, automation, and migrations — into one post. It confirms the bi-monthly cadence and marks asset management as the quarter's headline theme.

    View source ↗
  2. 9d ago

    Microsoft Teams Ticketing System: The Complete Setup Guide (2026)

    An SEO setup guide for Teams ticketing, not a product change. It reinforces Desk365's Teams-first positioning but ships nothing new.

    View source ↗
  3. 13d ago

    Desk365 Product Updates – Phase 2, June 2026

    A concrete release: smarter asset and software management, 24-hour time format, and two new ticket import API endpoints. Incremental workflow and integration gains consistent with the asset-management push.

    View source ↗
  4. 15d ago

    5 Lessons from the FIFA world cup in Resolving High-Priority Tickets

    Marketing thought-leadership tying World Cup pressure to high-priority ticket handling. No product signal.

    View source ↗
  5. 16d ago

    SLA vs. SLO vs. SLI: What Each One Actually Means

    An educational explainer on SLA, SLO, and SLI terminology. Content marketing with no product change.

    View source ↗
  6. 20d ago

    Customer Support Trends 2026: The Rise of AI, CX, and Automation

    A customer-support trends report positioning around AI and automation. Marketing content, not a shipped feature.

    View source ↗