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Bandwidth

COMMS
Velocity5.0

Communications platform offering voice, messaging, and emergency APIs

www.bandwidth.com ↗

Bandwidth widens its BYOC footprint and lets developers trial messaging without a sales call.

communications-apibyoccontact-center10dlcself-servesip
◆Current state
Bandwidth's recent releases fall into two groups. Bring-your-own-carrier coverage grew: Zoom Provider Exchange BYOC now reaches South America, and Bandwidth says it is the first BYOC provider supporting voice for Salesforce Contact Center in EMEA. Bandwidth Build, the self-serve trial environment, added SMS and 10DLC messaging on a 30-day trial after gaining SIP trunking in September. Custom SIP URIs round out the Voice API.
◆Where it's heading
Two motions run in parallel: enterprise reach through contact-center platforms, and a self-serve on-ramp that removes the setup call. Build gained SIP trunking in September and messaging in October, which suggests Bandwidth wants developers to evaluate the network before talking to sales.
◆Prediction
The next Build addition is likely another channel from the enterprise catalog, such as RCS, which already has self-serve test numbers. The entries do not show Build pricing beyond the 30-day trial.

◆Recent moves

  1. 17d ago

    Voice API disconnect callbacks now flag carrier analytics blocks

    Voice API disconnect callbacks now say when a terminating carrier's call analytics blocked an outbound call and point to the remediation path. It turns a silent delivery failure into a diagnosable event for teams running outbound calling.

    View source ↗
  2. 29d ago

    Salesforce Contact Center BYOC voice integration now available in EMEA

    Salesforce Contact Center voice over Bandwidth now works in EMEA, which Bandwidth says makes it the first BYOC provider there. It extends the contact-center BYOC thread that the Zoom coverage started.

    View source ↗
  3. 1mo ago

    Messaging is live on Bandwidth Build

    Build now includes a 30-day SMS trial on the same Messaging API enterprise customers use. It follows SIP trunking on Build and continues the push toward evaluation without a sales process.

    View source ↗
  4. 1mo ago

    10DLC messaging is now available in Bandwidth Build

    The companion note to the Build messaging launch: new accounts get 10DLC messaging for 30 days with no setup call. The same release seen from the sign-up side.

    View source ↗
  5. 1mo ago

    Zoom Provider Exchange BYOC now covers South America

    Zoom Provider Exchange BYOC extends to South America, letting multinationals keep Zoom Phone and Contact Center on one carrier in more regions. Regional coverage rather than new capability.

    View source ↗
  6. 1mo ago

    Custom SIP URIs for Bandwidth’s Voice API

    Voice API customers can now use SIP URIs that carry their own naming instead of an application ID. A small but visible change for teams exposing SIP endpoints to partners.

    View source ↗