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3CX

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Velocity6.3

Business phone system, video conferencing, and live chat

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3CX sets the end of 2026 to switch off its own transcription service.

voipself-hostedbyo-ailicensingtranscriptionai-agents
◆Current state
3CX is closing its bundled AI services and moving customers to AI they run or connect themselves. On November 13 it confirmed its transcription service switches off at the end of 2026, with ENT+ subscriptions moving to AI Edition. V20 Update 10 fills in the replacement: Grok support, MCP, improved AI agents and local transcription on a Mac, plus simpler audio conferencing, a pop-out dialer and delegated call recording review.
◆Where it's heading
Update 10 widens the choice of AI provider and moves more processing onto hardware customers own, while adding manager controls around recordings. The release is shipping in pieces through how-to posts rather than one changelog.
◆Prediction
Expect Update 10 to reach general release and more posts on the self-hosted AI Server ahead of the January 2027 licence conversion.

◆Recent moves

  1. 19h ago

    3CX Transcription Service to be Switched Off End of 2026

    A dated shutdown for 3CX's hosted transcription, with ENT+ customers moved to AI Edition. It sets the deadline for the bring-your-own AI shift that Update 10 prepared.

    View source ↗
  2. 23h ago

    Stop Selling Features. Start Selling Business Outcomes

    Partner advice on selling outcomes instead of features. Channel marketing, no product change.

    View source ↗
  3. 1d ago

    Delegate Call Recording Review and Protect Sensitive Calls in 3CX V20 Update 10

    Team leads can review their own department's call recordings, and sensitive calls can be protected from review. It adds manager controls to the recordings that feed 3CX's AI summaries and analytics.

    View source ↗
  4. 2d ago

    V20 U10 Extending Our AI Lead: Improved Agents, MCP, and Local Transcription on a Mac

    Update 10 adds Grok as an AI provider, MCP support, improved AI agents and local transcription on a Mac. It extends the bring-your-own AI model that replaces 3CX's bundled services in January; the post gives few details.

    View source ↗
  5. 3d ago

    Test Where Calls Go When Your 3CX AI Agent Is Unavailable

    A how-to for testing call fallback when the AI agent is unavailable, using a controlled API-key test. Documentation for the bring-your-own-AI setup, no product change.

    View source ↗
  6. 4d ago

    Size Your 3CX AI Server for Today, Scale It for Tomorrow

    A sizing guide for the self-hosted 3CX AI Server, starting from current transcription load. It supports the move off 3CX's cloud transcription without changing the product.

    View source ↗